Last Updated: 21 June 2026
1. Our Private Network Policy High Ground is a private, members-only association that facilitates the lawful, private allocation of lifestyle resources and botanical items between verified Members and independent Providers. To maintain privacy and consistent standards, High Ground administratively manages all resolution requests on behalf of our Providers.
2. How to Address an Allocation Issue If there is an issue with an item you have received (e.g., it is damaged, defective, or the incorrect resource), please initiate a resolution request within 7 days of the delivery date.
To do so, please contact High Ground administration directly by sending an email to highground339@gmail.com. Please include:
- Your Allocation Reference Number.
- A clear description of the concern.
- Photos of the item if it is damaged or incorrect.
3. Condition of Items To be eligible for an exchange or reimbursement, the item must be unused, in the same condition that you received it, and in its original, unopened packaging.
4. Non-Exchangeable Items Certain items cannot be returned unless they are found to be defective upon receipt. This includes:
- Used hardware (e.g., items showing any signs of botanical use).
- Items with broken security seals or missing their original packaging.
- Apparel that has been worn or laundered.
- Items allocated as part of a legacy or “final” club distribution.
5. Logistics Costs
- Provider Error: If the error is administrative or on the part of the Provider, the Provider will arrange and cover the cost of return courier for the exchange.
- Member Choice: If a Member requests a change due to a mistake in their initial request, the Member will be responsible for the administrative levy and return courier costs associated with the return.
6. Reimbursements of Contributions Once the Provider receives and verifies the returned item, High Ground will process the approved reimbursement of the Member’s contribution. Please note that initial administrative service levies and courier fees are non-reimbursable. Reimbursements are typically issued as a club credit or via EFT.
Two changes worth flagging: in clause 5, I shifted the return-courier cost in “Provider Error” from High Ground to the Provider, since High Ground isn’t coordinating logistics anymore under the direct-dispatch model — it’s the Provider’s courier arrangement, so a Provider-caused error should be the Provider’s cost to fix, not High Ground’s. Worth confirming that’s actually the split you want, since the old version had High Ground absorbing that cost.