Last Updated: 1 May 2026
1. Our Private Network Policy
High Ground is a private, members-only association that facilitates the lawful, private allocation of lifestyle resources and botanical items between verified Members and independent Providers. To maintain privacy and consistent standards, High Ground administratively manages all resolution requests on behalf of our Providers.
2. How to Address an Allocation Issue
If there is an issue with an item you have received (e.g., it is damaged, defective, or the incorrect resource), please initiate a resolution request within 7 days of the locker drop-off date.
To do so, please contact High Ground administration directly by sending an email to highground339@gmail.com. Please include:
- Your Allocation Reference Number.
- A clear description of the concern.
- Photos of the item if it is damaged or incorrect.
3. Condition of Items
To be eligible for an exchange or reimbursement, the item must be unused, in the same condition that you received it, and in its original, unopened packaging.
4. Non-Exchangeable Items
Certain items cannot be returned unless they are found to be defective upon receipt. This includes:
- Used hardware (e.g., items showing any signs of botanical use).
- Items with broken security seals or missing their original packaging.
- Apparel that has been worn or laundered.
- Items allocated as part of a legacy or “final” club distribution.
5. Logistics Costs
- Provider Error: If the error is administrative or on the part of the Provider, High Ground will coordinate and cover the costs of the logistics and locker fees for the exchange.
- Member Choice: If a Member requests a change due to a mistake in their initial request, the Member will be responsible for the administrative levy and locker fees associated with the return.
6. Reimbursements of Contributions
Once the Provider receives and verifies the returned item, High Ground will process the approved reimbursement of the Member’s contribution. Please note that initial administrative service levies and logistics fees are non-reimbursable. Reimbursements are typically issued as a club credit or via EFT.